We provide a single point of contact for each and every one of our customers.

International Staff

At the time of enquiry, we will immdiately assign a Personal Consultant with whom you can liase. If required, an International Relocation Consultant, who speaks the same native language, can be immediately assigned to assist the family.

Customs

Once the job is confirmed and a pre-alert received, the Personal Consultant will contact the family to assist them in completing the Customs Declaration forms.

Special Requests

The Personal Consultant addresses special requests (eg. Limousine, Handyman and General Cleaning Serivces, etc) by the transferee. Discussions will be held with the family to schedule a delivery date. Assistance to apply permits from the Management of apartments will be provided asa part of our services.

On the day of delivery, the Personal Consultant will be present to ensure that the delivery and unpacking goes smoothly.

Our services include:

• Unpacking / unwrapping of all big furniture
• Positioning the furniture as directed by the client
• Simple assembly of furniture
• Unpacking of all loose items and general placement
• Collection of empty cartons after unpacking

Insurance Claims:

In the event event of an Insurance Claim, our Personal Consultant will also assist in the claims procedure and recommendation of repairer or restorer (where required).

Services provided by the Inbound Department do not end here. We welcome our new inbound clients and assist them in settling in. The Helu-Trans Welcome Kit consisting of the Handbook for Expatriates, Official Guide - Singapore, Singapore Map, etc. As part of our Inbound Calendar, we organise orientation programmes including the Museum Tours, Lunches and Happy Hour, etc. every quarter of the year to help the inbound clients socialise and network. Newsletters are mailed to our Inbound Clients.

Value-added services:

1. Handyman Services (2 hours for 1x20 ft, 4 hours for 1x40 ft)
2. Local Removal (Transfer from apartment to residence)

Additional requests:

1. General cleaning services and Repairman Services (See appendix C for flowchart)
2. Valet services
3. Limousine services

(Rates upon request for these additional services)